JIRA integration not working
@mbowman wrote: I have a user that changed their TestRail password and now their JIRA integration is not working. When hovering the mouse over a ticket number on the TestRail the ticket details are...
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@vtran wrote: Hi mbowman, The TestRail and Jira user accounts are not linked. Changing the password for TestRail does not affect the Jira integration. That said, it’s possible your user may have...
View ArticleJIRA integration not working
@mbowman wrote: Hi @vtran, thanks for the response. I understand that the accounts are not linked but it seems that before the user changed their TestRail password the JIRA integration was working...
View ArticleJIRA integration not working
@vtran wrote: Regardless of what caused the issue, I would suggest updating the password under My Settings >> Settings for that user just in case. Test that their login still works when access...
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JIRA integration not working
@mikec wrote: We’ve had our integration in place for almost 3 years, and for the first time, I’m having a similar issue where I’m getting the following message for JIRA items linked to test cases:...
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@jacob.scott wrote: Hello all, In the Jira configuration settings please ensure you are using an email address instead of a user name. Jira is working to phase out the use of user names, instead using...
View ArticleJIRA integration not working
@mbowman wrote: Thanks for the reply. I will contact the email provided as it is still not working for a couple of users. Read full topic
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